Shipping & ReturnsShipping Stock products will ship the next day. Sometimes we may be out of stock due to back orders from our suppliers. We will contact you if we cannot complete your order and let you know when it could ship. You may then determine if you want to wait or just cancel the order. Most of our smaller products are shipped UPS and larger item ship via common carrier freight collect unless you specify otherwise. Contact us if you have a specific need or request on custom ordered products. Returns Policy All returns require you to contact us at Beth@wtndoor.com to get a Return Merchandise Authorization number prior to return products to our factory. This must be done within 15 days of receiving your shipment. An RMA number does not mean you will receive credit, only that you are authorized to return the product to us for inspection to inspect the product. We will contact you concerning the disposition of your return within 5 business days. All product returned to us will have to be returned prepaid. We will not accept any freight collect shipments. Returned products need to be labeled with the RMA # on the outside of the package and shipped prepaid to: West Tennessee Ornamental Door 1800 Transport Ave. Memphis, TN 38116 Refunds Freight Terms- All purchases will be shipped UPS or Fed Ex unless the package is over 120 pounds and then it will have to ship common carrier truck line. Residential shipments will incur a $75 - $95 extra fee on doors. Delivery to special cities or may incur a fee of up to $150 surcharge for going into the city for a delivery even if it is to a commercial address. Please check your delivery for freight damage when the driver is delivering it to you. It is your responsibility to have the driver write on the delivery ticket any noticeable freight damage or if you think there is hidden damage it needs to be written on the shipping ticket “Hidden Damage” or refuse the shipment and have the trucking company take it back to our factory. If you do not note damage on the freight bill then you will not be able to file a freight claim. Call us immediately at 866.790.3667 or 901.346.0662 as soon as you receive the product damaged. Refused Shipments Special Orders or Special Fabrication International Shipments |